What's New: Topic Filtering for Add-ons & an Improved Audit Log
We've improved our Add-ons by adding Topic Filtering. Now you can decide to only create tickets for certain chat topics.
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Add-on Topic Filtering
So now, if you want to follow-up on leads or technical questions only, you have the power to do just that. Head to any of your Add-ons and enable “Filter by topic” before choosing the chat topics you'd like to see automatically turned into tickets.
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Audit Log
You can now also track the deletion of chat transcripts and offline messages in the audit log. This'll help you stay sane if you’re working in a large organization with dozens or even hundreds of colleagues; the more transparency, the better. If a message is deleted from your Dashboard, you can see exactly when it was deleted and by whom.
