The best live chat software for web and mobile support

Your Customer’s Favorite Chat Channels

Lady with a tablet receiving chat support for an order.
Do these also come in blue? Userlike customer success agent Yes, I can send you the link 🙂 That’d be great!
  • Website chat
  • Chatbots
  • GDPR-compliant
  • WhatsApp & more
Start free trial
More customers

Social proof 20,000+ users worldwide
swear by Userlike

Alexander Proske
Alexander Proske Statista

Userlike is the most intuitive and modern live chat we found. Live chat obviously made our users happier and our service department more efficient.

Read case study
Amélie Junghanns
Amélie Junghanns Continental

The perfect tool for our 'Service with Passion' motto. From day one, Userlike has inspired our trust and amazement.

Volker Krumrey
Volker Krumrey Villeroy & Boch

With Userlike, everything’s more simple. Customers love the chat because it allows them to reach the right person directly.

Read case study
Johannes Altmann
Jewish Forum for Democracy and against anti-Semitism Be'Jachad - Gemeinsam.Gegen Hass

I like that the user decides how much personal information she wants to reveal. In the chat, you don’t need to give your phone number or name. That comes up later once trust has built up through the conversation.

Read case study
Florian Störk
Florian Störk Volksbank

I was surprised by the high frequency of chats and by how the customers using it got right to the point.

Read case study
Pius Knebel
Pius Knebel Titus

Both customers and customer service reps have embraced the chat channel for its great ease of use.

Read case study
Jens Lippert
Jens Lippert Cyberport

We’ve been impressed by the modern look and feel of Userlike from the start. We’ve been able to extend our support throughout the entire buying process.

Read case study
Johannes Altmann
Johannes Altmann Shoplupe

A shop’s usability stands or falls by its guidance and support options. Live chat is perfect to answer web visitor needs instantly, and with Userlike you have an excellent solution that’s easy to integrate into any shop.

Florian Fuerst
Florian Fürst Frankfurt School

Extremely fast and convenient – implementing Userlike was a real success story.

Read case study
Christian Minks
Christian Minks e-regio

We’re not the biggest player on the market, but personal contact sets us apart from our competitors.

Read case study
Bastian Dahm
Bastian Dahm Trusted Shops

Live chat? Check! Contact form? Check! Usability? Check! Userlike offers an effortless way for shop owners to communicate with their web visitors.

Christoph Münch
Christoph Münch Witt Weiden

Through live chat we can help customers quickly and personally. We want all our customers to benefit from that.

Read case study

Truth in numbers As rated on independent platforms

Capterra

Excellent piece of software

Social Compare

Category leader

Best tool for support and monitoring the customer’s responses.

G2Crowd

Maybe the best customer chat solution we’ve seen!

GetApp

Excellent product.

Feature foundations Tackling the pain points in support…

Customer satisfaction

Userlike was built to make your customers happy. Features like operator skills, for example, allow you to assign unique skills to each operator to forward your customer to the best-suited chat partner.

Userlike’s live chat software operator skills feature shown with three chat operators with different skill sets. Satisfaction features

Leads and conversions

The best live chat software not only supports your customers but helps you acquire new ones. Right in your Chat Panel, personal info like email, browser type and location are at our disposal. Links to social media profiles help you understand who you are talking to.

Example of a customer profile in the Userlike Chat Panel. Sales features
Auto look-up of
social media profiles

Customer relations

Other features of Userlike are aimed at stimulating long-term customer relationships. The Sticky Chat feature, for example, ensures that returning customers are connected with the operators they chatted with last – enabling personal connections.

Chat conversation showing Userlike’s Sticky Chat feature. Loyalty features

Service efficiency

The best customer service should be efficient to be sustainable. That’s why we’ve built Userlike with service efficiency in mind, with features like our native chatbot, chat slots, and canned messages.

Userlike’s chat macro feature, with an operator using a canned message that asks the customer to hold on for a second. Efficiency features

Feedback

The final judgement comes from your customers, which is why Userlike offers a set of features for easy feedback collection – like pre- and post-surveys and instant chat ratings.

Userlike’s chat rating feature with stars and emoji.
Feedback with a click
Feedback features

More than live chat software

Web chat is perfect for catching customers while they are surfing your site, but Userlike allows you to chat with your customers via their favorite messaging apps as well.

Graph showing the active user adoption of the messaging apps WhatsApp, Facebook Messenger, and Telegram. Messenger channels

Team player

Each software has its specialty. To connect the best live chat software to your existing ecosystem, Userlike comes with various integration options.

Pipedrive
Slack
Salesforce
Helpscout
Squarespace
Mailchimp
Zendesk
HubSpot
All integrations

GDPR compliant

When it comes to your customers' data, security can’t be an afterthought. We develop and host our live chat software in Germany, where data privacy is ingrained in business culture. With Userlike you choose a save product with GDPR compliance.

Globe with Userlike’s server location in Germany.
Our server setup

Bird’s eye view The best live chat software features

The secret ingredients to our solution are thoughtfully crafted features – more than we could ever cover on our website. Download the list for a full overview.

We’ve sent the list to your email!
Please check your email address.