Customer service chat for web and mobile

Your Customers' Favorite Service Channels

Lady with a tablet receiving chat support for an order.
Do these also come in blue? Userlike customer success agent Yes, I can send you the link 🙂 That’d be great!
  • Website chat
  • Chatbots
  • GDPR-compliant
  • WhatsApp & more
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More customers

Customer Spotlight 20,000+ teams rely on Userlike
for their daily service

Alexander Proske
Alexander Proske Statista

Userlike is the most intuitive and modern live chat we found. Live chat obviously made our users happier and our service department more efficient.

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Amélie Junghanns
Amélie Junghanns Continental

The perfect tool for our 'Service with Passion' motto. From day one, Userlike has inspired our trust and amazement.

Volker Krumrey
Volker Krumrey Villeroy & Boch

With Userlike, everything’s more simple. Customers love the chat because it allows them to reach the right person directly.

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Johannes Altmann
Jewish Forum for Democracy and against anti-Semitism Be'Jachad - Gemeinsam.Gegen Hass

I like that the user decides how much personal information she wants to reveal. In the chat, you don’t need to give your phone number or name. That comes up later once trust has built up through the conversation.

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Florian Störk
Florian Störk Volksbank

I was surprised by the high frequency of chats and by how the customers using it got right to the point.

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Pius Knebel
Pius Knebel Titus

Both customers and customer service reps have embraced the chat channel for its great ease of use.

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Jens Lippert
Jens Lippert Cyberport

We’ve been impressed by the modern look and feel of Userlike from the start. We’ve been able to extend our support throughout the entire buying process.

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Johannes Altmann
Johannes Altmann Shoplupe

A shop’s usability stands or falls by its guidance and support options. Live chat is perfect to answer web visitor needs instantly, and with Userlike you have an excellent solution that’s easy to integrate into any shop.

Florian Fuerst
Florian Fürst Frankfurt School

Extremely fast and convenient – implementing Userlike was a real success story.

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Christian Minks
Christian Minks e-regio

We’re not the biggest player on the market, but personal contact sets us apart from our competitors.

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Bastian Dahm
Bastian Dahm Trusted Shops

Live chat? Check! Contact form? Check! Usability? Check! Userlike offers an effortless way for shop owners to communicate with their web visitors.

Christoph Münch
Christoph Münch Witt Weiden

Through live chat we can help customers quickly and personally. We want all our customers to benefit from that.

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Quick overview Introduction to Userlike’s customer service chat

Feature spotlight Bypass the common pitfalls of customer support

Customer happiness

Userlike’s features were built to create happy customers. The operator skill feature, for example, ensures that your customer is handled by the right person right away. No forwarding, no wasting time.

Userlike’s live chat software operator skills feature shown with three chat operators with different skill sets. Satisfaction features

Customer relationships

Userlike is a tool for building long-lasting customer relationships, and that’s reflected in our features. The Sticky Chat feature, for example, connects returning customers with the same agent they chatted with before.

Chat conversation showing Userlike’s Sticky Chat feature. More relationships

Customer service efficiency

Great customer service isn’t great if it isn’t sustainable. That’s why Userlike offers efficiency features, like a native chatbot, chat macros, chat slots, and more.

Userlike’s chat macro feature, with an operator using a canned message that asks the customer to hold on for a second. More efficiency

Sales support

Userlike’s sales features turn simple service request into rock-solid leads. The Smart Customer Profiles feature, for example, collects relevant public customer info based on the email address they offer.

Example of a customer profile in the Userlike Chat Panel. More sales
Auto look-up of
social media profiles

Customer insights

You can’t know whether you’re improving if you aren’t measuring, which is why Userlike offers a set of features to keep a close tap on your customers' opinions. Like the Chat Survey and Chat Rating.

Userlike’s chat rating feature with stars and emoji.
Feedback with a click
More insights

Add-ons and integrations

We love simple solutions as much as you do. That’s why Userlike’s customer service chat is open to your favourite tools. Create a ticket for an unsolved service chat or forward a chat transcript to your CRM.

Pipedrive
Slack
Salesforce
Help Scout
Squarespace
Mailchimp
Zendesk
HubSpot
Connect

Protect your customer’s privacy

Service chats inevitably raise the question of data security. That’s why it was our focus from the start - and always will be. Userlike’s servers are safely located in Germany where data security is no joke. Userlike is 100% GDPR compliant.

Globe with Userlike’s server location in Germany.
Privacy now

Overview All the features in a bird’s eye view

We can only showcase so many features on our website. For a complete and up-to-date overview, download the feature overview list.

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