Customer Support Chat for Web and Mobile

Your Customers' Favorite Support Channels

Lady with a tablet receiving chat support for an order.
Do these also come in blue? Userlike customer success agent Yes, I can send you the link 🙂 That’d be great!
  • Website chat
  • Chatbots
  • GDPR-compliant
  • WhatsApp & more
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More customers

Customer Stories Supporting millions of chats
for 1,000s of businesses worldwide

Alexander Proske
Alexander Proske Statista

Userlike is the most intuitive and modern live chat we found. Live chat obviously made our users happier and our service department more efficient.

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Amélie Junghanns
Amélie Junghanns Continental

The perfect tool for our 'Service with Passion' motto. From day one, Userlike has inspired our trust and amazement.

Volker Krumrey
Volker Krumrey Villeroy & Boch

With Userlike, everything’s more simple. Customers love the chat because it allows them to reach the right person directly.

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Johannes Altmann
Jewish Forum for Democracy and against anti-Semitism Be'Jachad - Gemeinsam.Gegen Hass

I like that the user decides how much personal information she wants to reveal. In the chat, you don’t need to give your phone number or name. That comes up later once trust has built up through the conversation.

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Florian Störk
Florian Störk Volksbank

I was surprised by the high frequency of chats and by how the customers using it got right to the point.

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Pius Knebel
Pius Knebel Titus

Both customers and customer service reps have embraced the chat channel for its great ease of use.

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Jens Lippert
Jens Lippert Cyberport

We’ve been impressed by the modern look and feel of Userlike from the start. We’ve been able to extend our support throughout the entire buying process.

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Johannes Altmann
Johannes Altmann Shoplupe

A shop’s usability stands or falls by its guidance and support options. Live chat is perfect to answer web visitor needs instantly, and with Userlike you have an excellent solution that’s easy to integrate into any shop.

Florian Fuerst
Florian Fürst Frankfurt School

Extremely fast and convenient – implementing Userlike was a real success story.

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Christian Minks
Christian Minks e-regio

We’re not the biggest player on the market, but personal contact sets us apart from our competitors.

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Bastian Dahm
Bastian Dahm Trusted Shops

Live chat? Check! Contact form? Check! Usability? Check! Userlike offers an effortless way for shop owners to communicate with their web visitors.

Christoph Münch
Christoph Münch Witt Weiden

Through live chat we can help customers quickly and personally. We want all our customers to benefit from that.

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Customer support chat across channels

Website chat is great, but Userlike allows you to extend your support to messaging apps like WhatsApp and Facebook as well. Support your customers on the channels they already love.

Graph showing the active user adoption of the messaging apps WhatsApp, Facebook Messenger, and Telegram. Messenger channels

Thoughtful features Userlike’s features were built for…

Customer bonding

Userlike was built to tie customers to your business. Take our Sticky Chat feature, for example. If a customer returns, she will be connected to her previous support agent – enabling the buildup of personal connections.

Chat conversation showing Userlike’s Sticky Chat feature. Loyalty features

Customer bliss

A large chunk of Userlike’s features is devoted to making your support more enjoyable for your customers. Take the operator skills feature, which allows you to improve automated support routing, reducing unnecessary forwards and repetition of messages.

Userlike’s live chat software operator skills feature shown with three chat operators with different skill sets. Satisfaction features

Pre-sales support

The best sales comes in the form of support, and Userlike offers an array of features to better help your customers find what they are looking for. Our Smart Customer Profiles, for example, show your agents relevant customer information right in the Chat Panel.

Example of a customer profile in the Userlike Chat Panel. Sales features
Auto look-up of
social media profiles

Support feedback

Honest customer feedback is hard to get by through channels like email or phone. Features like Userlike’s service ratings allow your customers to rate your product or service – directly and quick.

Userlike’s chat rating feature with stars and emoji.
Feedback with a click
Feedback features

Support efficiency

What’s the point of excellent support if it eats up all your profits? With features like chat slots, chat macros, and our native chatbot, Userlike offers you everything to make your support both good and cost-effective.

Chatbot visualization. Efficiency features

Support connections

Connect your customer support chat with your favourite business tools. From helpdesk to CRM, it’s easy to build a seamless customer journey with Userlike.

Pipedrive
Slack
Salesforce
Helpscout
Squarespace
Mailchimp
Zendesk
HubSpot
All integrations

Privacy and GDPR

Data security is not a secondary matter in online support. We’ve built Userlike with data protection as a core principle. Our servers are located in Germany and, of course, Userlike is GDPR compliant.

Globe with Userlike’s server location in Germany.
Go secure

Feature list Get a complete, bird’s eye overview

We could go on and on about Userlike’s customer support chat. To honour your time, we offer you a handy feature overview.

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