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Experience the Benefits of Live Chat

Lady with a tablet receiving chat support for an order.
Do these also come in blue? Userlike customer success agent Yes, I can send you the link 🙂 That’d be great!
  • Website chat
  • Chatbots
  • GDPR-compliant
  • WhatsApp & more
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More customers

Customer highlights Some of the 1000s of companies that also started with a free trial

Alexander Proske
Alexander Proske Statista

Userlike is the most intuitive and modern live chat we found. Live chat obviously made our users happier and our service department more efficient.

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Amélie Junghanns
Amélie Junghanns Continental

The perfect tool for our 'Service with Passion' motto. From day one, Userlike has inspired our trust and amazement.

Volker Krumrey
Volker Krumrey Villeroy & Boch

With Userlike, everything’s more simple. Customers love the chat because it allows them to reach the right person directly.

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Johannes Altmann
Jewish Forum for Democracy and against anti-Semitism Be'Jachad - Gemeinsam.Gegen Hass

I like that the user decides how much personal information she wants to reveal. In the chat, you don’t need to give your phone number or name. That comes up later once trust has built up through the conversation.

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Florian Störk
Florian Störk Volksbank

I was surprised by the high frequency of chats and by how the customers using it got right to the point.

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Pius Knebel
Pius Knebel Titus

Both customers and customer service reps have embraced the chat channel for its great ease of use.

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Jens Lippert
Jens Lippert Cyberport

We’ve been impressed by the modern look and feel of Userlike from the start. We’ve been able to extend our support throughout the entire buying process.

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Johannes Altmann
Johannes Altmann Shoplupe

A shop’s usability stands or falls by its guidance and support options. Live chat is perfect to answer web visitor needs instantly, and with Userlike you have an excellent solution that’s easy to integrate into any shop.

Florian Fuerst
Florian Fürst Frankfurt School

Extremely fast and convenient – implementing Userlike was a real success story.

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Christian Minks
Christian Minks e-regio

We’re not the biggest player on the market, but personal contact sets us apart from our competitors.

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Bastian Dahm
Bastian Dahm Trusted Shops

Live chat? Check! Contact form? Check! Usability? Check! Userlike offers an effortless way for shop owners to communicate with their web visitors.

Christoph Münch
Christoph Münch Witt Weiden

Through live chat we can help customers quickly and personally. We want all our customers to benefit from that.

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Quick overview A glimpse of what you’ll get in your chat trial

Features and benefits Some features included in the trial…

Operator Groups

Let your customers decide who they want to talk to. Create a group for each topic or product and assign your experts to them.

Userlike’s operator groups feature, applied to Globetrotter’s camping department.

Lead generator

Ask your customers to provide you with their name and email address, so that you can follow up later. Customize our registration form to your needs and start generating leads.

Userlike’s chat register feature, with a customer being asked to share some information on herself.

Sticky chat

Our Sticky Chat feature ensures the same customer is reconnected to the agent that previously helped her. Customer bonding at its best.

Chat conversation showing Userlike’s Sticky Chat feature. Loyalty features

Instant chat survey

You want to know what your customers think? Let’s find out with a pre- or post chat survey. Customers who chat are engaged, and thus likely to participate in a quick mini survey.

Userlike’s chat survey feature, applied to Trivago.

The GDPR way

Data security is the No.1 priority at Userlike. Always has been, always will be. Your customer’s data is hosted on secured servers in Germany, respecting high privacy standards and GDPR rules.

Globe with Userlike’s server location in Germany.
Our server setup

Connect with your family of tools

Our mission is to improve your customer communication. But we know that you have to take care of many more things. For seamless workflows we integrate with your current software systems.

Pipedrive
Slack
Salesforce
Helpscout
Squarespace
Mailchimp
Zendesk
HubSpot
All integrations