Customer service chatbots and AI solutions

Automate your

lead generation

customer support
recruiting
digital sales

Powerful automation and chatbot features for your business, linked by a centralized, AI-powered knowledge base.

The only AI platform you need for customer conversations Userlike’s AI Automation Hub

Learn how AI can
elevate your business

Improve your service experience with artificial intelligence One knowledge base, powered by AI

Feed your central knowledge base with the information your customers are looking for and speed up your support workflows. Our no-code solution makes AI automation simple. Connect your CRM, database or any other external system to automate entire processes.

Visualization of the AI Automation Hub with the knowledge base on top, connected to the feature modules AI chatbot, smart FAQ and contact form suggestions.

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AI Chatbots with the power of GPT-4

Embrace the future of AI customer support and bring your customer service to the next level. Optimize customer interactions through precise responses, natural communication, and advanced comprehension.

Discover GPT-4

Try our GPT-4 bot
on this page

24/7 self-service with automation Automation for any customer touchpoint

Whether you rely on chat, contact forms or FAQs, our AI is always present to recognize questions and distribute your answers in real-time. So you can reduce service costs and your team can focus on the personal interactions that really matter.

AI Chatbot

An advanced digital assistant that recognizes customer intentions, uses machine learning, works on all channels and is ready to go in 10 minutes.

AI-powered chatbot in customer interactions on Userlike’s Website Messenger, WhatsApp and Facebook Messenger. — AI bot support
across all channels

Smart FAQ

An interactive help section that empowers your customers to find answers their questions by autocompleting their inputs and highlighting trending topics. Categories act as starting points for complex issues.

FAQ section with categories that updates its list of questions based on the customer’s search input. — Trending questions,
always at the top

Form Suggest

The intelligent extension of your contact form that suggests relevant answers based on what your customers are typing – before they even hit the enter key. Customize to any design.

Contact form with real-time search suggestions based on the customer’s input. — Solve requests
before they’re sent

Testimonials What our clients say

The GPT-4 model is much better suited to our industry than a standard AI bot due to the complexity of the queries. This model can differentiate between similar questions and summarize the specific FAQ from the knowledge base into an answer. The bot has allowed us to improve our uptime and is now available to our customers 24/7. The bot solves 86% of the requests on its own, freeing up our agents.

Elisabeth Scheiber
Chat coordination and optimization

TUI Austria

The chatbot answers about 70% of the requests directly and is involved in 85% to 90% of the cases. This was especially important to us because now we can answer questions that come in on weekends or holidays, even though our chat is not staffed on those days.

Jochen Hofmann
Senior Online Marketing Manager

PSD Bank Nürnberg

We switched to Userlike from another chatbot provider. With the AI Automation Hub we now have a complete solution with a very good price-performance ratio. The implementation was quick and intuitive, and we were able to transfer a lot of content from our old bot.

Jens Heidenblut
Product Owner Chatbot

Cyberport

With Userlike we were able to integrate our self-developed bot and use our platform to control it across all messaging services.

Chatbot request daily

WhatsApp conversations in week one

Patrick Staufenbiel
Process Manager

Hermes Germany

Save with automation Chatbot ROI Calculator

Are you curious about the financial benefits a chatbot can bring to your business? Use our advanced chatbot ROI calculator to calculate how much time and money your business can save each month with our AI Automation Hub.

How much can your business save by using an AI chatbot?

1. How many support requests do you receive in a month?

Enter the number of requests

2. What is your average request handling time?

Enter the duration in minutes

3. What are your monthly support costs?

Incl. average agent salary, support software costs, maintenance costs, etc.

Your results

Estimated number of requests answered by the chatbot per month.

Estimated time saved by the chatbot per month.

Estimated cost savings from the chatbot per month.

Why Userlike Automation done right

Chatbots for websites

Build a chatbot that answers frequently asked questions on your website, or build a chatbot funnel that turns visitors into leads.

Sales support on
your website

Chatbots for messaging channels

Automate answering customer requests that come in through WhatsApp, Messenger, Threema or other channels.

Connect chatbots to
your messaging channels

Combine chatbots with human support

Chatbots are fast, but they can’t answer every customer request. With Userlike, you can build your chatbot to seamlessly escalate requests to your human support team.

Your chatbot answers
or forwards

Your chatbot options with Userlike The optimal solution for your needs

AI-powered chatbot

Our most advanced chatbot. Connected to your custom knowledge base, built to recognize customer intentions and stocked with ready-to-go dialogues – yet fully customizable. This bot makes a real difference in your support and sales processes and is at home on any messaging channel.