Powerful live chat software for enterprises
Userlike allows large-scale organizations to offer personal, one-on-one customer support – the type you’d only expect from your local grocery store. Our Flex plan combined with tailored guidance makes us the number one choice among industry leaders.
How we work
Close connection
To achieve the best implementation, we work closely with you to understand your setup, challenges, and wishes.
Guidance and self-service
You appreciate guidance, but you don’t want to have to reach out to us for every little change. No matter your growth, Userlike stays lean.
Fast project launch
From first intake call to your first customer chat – we’ll get you creating new customer relationships fast.
Enterprise Features Built for the challenges of scale
Flexibility
With our Flex plan, you can easily adjust the amount of your organizations, groups, Widgets. No limits. Just scale up and down as you go.
Easily adjust thesize of your team
Organizations
Reflect your organizational structure with our organizations feature. This allows you to set up multiple, independently operating teams under one umbrella.
German data privacy standards
As a software solution born and hosted in Germany, data privacy has always been a crucial topic for us. With Userlike, you’re guaranteed to abide your country’s regulations.
Operator roles and capabilities
Not only can you assign different roles to your individual team members, you can further specify the permission rights of each of these roles.
Advanced routing
We take customer routing seriously, as it’s a crucial factor of customer happiness, and your service team’s efficiency. We offer various options, such as skill-based routing, behavior-based routing, and custom routing events, to ensure a setup that fits your preferred logic and processes.
chat system
Service times
Define how your chat system behaves outside of your support hours – e.g. activate a contact form, remove the chat function or let a chatbot take over.
chat behavior
Custom chatbots
With our HTTP API framework, you can connect chatbots to your own logic – allowing them to recognize and answer common questions. You could even connect your chatbots to an advanced AI system like IBM Watson.
Access to the WhatsApp Business API
With the Flex plan you can connect Userlike to the WhatsApp Business API. Expand your customer communication to the world’s most popular messaging app.
Your hub forWhatsApp support
Advanced analytics
Userlike’s built-in analytics give you a clear overview of what you’ve defined as your most important KPIs.
Full API access
In the end, we can’t predict all your needs. That’s why you can connect with our full range of APIs.
Service option
For nearly ten years, we’ve reflected on chat and implemented it as a support channel across a wide variety of industries – fueling more than eleven million conversations up to date. Take advantage of the experience that we’ve distilled into our services.