Professional services to support your path to personalized messenger communication
Userlike offers a new fundamental approach to customer communication. Its best practices look very different from those of traditional channels like phone and email support. By complementing your account with one or more of our professional services, you maximize the success of your new customer channel(s).
Workshop services
Operator training
Training for all team members who will chat with your customers. This training is valuable if you are just getting started with Userlike, want to onboard new colleagues or get better chat results. During the training, you will learn how to chat in Userlike, which features are relevant for your team and what should be avoided during chat conversations.
Admin training
Training for the ones managing your chat project. Our experts show you all the tips and tricks to make your account setup successful and how to take advantage of all relevant features.
Project management
We are your partner in setting up the project and guiding it to success. During the project, we help you to define requirements, create an action plan and support you during implementation and going live.
Success services
Chatbot setup
Interested in chatbots, but don’t know where to start? Our team of experts are here to support you in creating a chatbot experience that fits your use case perfectly! From ideation and planning to implementation and optimization.
Account optimization
If you’re missing out on interesting features or your chat performance needs improvement, our experts will help you analyze the issue and discover solutions to reach the full potential of your account.
Analytics & reporting
With customer messaging, everything is documented. This gives you a wealth of data that can be used to optimize your service. On a recurring basis, we support you in analyzing areas for improvement and define actions to bring your chat performance to the next level.
Get advice from our professional service team for a top-notch chat setup. If desired, we will implement the optimizations directly together with you. We can analyze the following points:
Get a quick impression
Expert knowledge
Since 2011, we’ve implemented thousands of customer messaging channels and have seen a large variety of setups and use cases.
Customized solutions
Our goal is to provide maximal value for your individual case, with training and projects matched to your unique needs.
Quick delivery
We aspire to be like messaging: fast and effective. You want to see instant results and so do we.
Interested in our services?
To learn more about what we offer, feel free to book a call with Franziska. She’s happy to discuss your requirements and the different ways Userlike can help.
