The complete AI-powered customer service solution

Save 20%

Free

Simple chat setup for your website.

1 Widget 1 Seat
0 / month*
Key features
  • Unlimited conversations
  • Messenger customization
  • File sharing
  • Feedback options

Team

Modern messaging with powerful features.

4 Widgets 4 Seats 2 Messaging apps
From 90 / month*
Everything in Free, plus
  • Live translation
  • Video calls & screen sharing
  • Basic API access
  • ADD TO PLAN
  • WhatsApp Campaigns
MOST POPULAR

Corporate

Multi-channel customer communication, enhanced by AI.

10 Widgets 10 Seats 4 Messaging apps
From 290 / month*
Everything in Team, plus

Flex

Comprehensive enterprise solution that fits all your needs.

10+ Widgets 10+ Seats 4+ Messaging apps
Everything in Corporate, plus
* Prices exclude VAT.

Add-ons Extend your plan

Customize your Userlike plan with these optional products and services to experience even more benefits with Userlike.

WhatsApp Campaigns

Reach your customers with unique marketing and sales campaigns on their preferred messaging channel - WhatsApp.

Targeted campaigns
Interactive media
GDPR-compliant
90% open rates
WhatsApp Flows
TEAM
CORPORATE
FLEX
39 € /month
+ conversation costs

AI Automation Hub

Powerful automation and chatbot features for your business, linked by a centralized, AI-powered knowledge base.

Easy to use & no-code
Top-rated by industry experts
Up to 70% resolution rate
Generative AI tools
CORPORATE
FLEX
From
285 € /month

Feature overview Compare our plans

Free
Team
Corporate
Flex
General
Max. number of customizable website widgets
1
4
10
Unlimited
Number of operators
1
4
10
Unlimited
Max. number of channels
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2
4
Unlimited
Number of organizations
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---
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Unlimited
Website chat
Website Messenger
Messenger customization
Font selection
White label
Click-to-chat button for messaging apps
Quick links
Chat modes
Conversation transcripts
Contact location
Conversation feedback
Chat inactivity prevention
Offline behavior
Hide messenger
Service times
Chat routing
Group selection
Skill-based
Message Center
Messaging
Macros
Chat commands
AI-powered live translation
Notes
Live preview
Contact details
Conversation forwarding
Conversation status
Conversation topics
Video calls & screen sharing
Interactive media support
Custom data fields
Notifications
Operators
Operator notifications via email
Channels
Website chat
Messaging apps
Email
Custom channel
Team
Operator groups
Roles
Skills
Operator aliases
Analytics
Userlike Analytics
Google Analytics 4
Audit Log
Data privacy
Privacy mode
GDPR data deletion
Automatic data deletion
Integrations and APIs
Access to all add-ons
Add-on API
Email Callback API
Client Tracking API
JSON API
Messenger API
Analytics API
Chatbot API
Userlike Bot Language
Support
Chat support
Phone and email support
Dedicated Account Manager
Professional onboarding
---
Available at an extra charge
Available at an extra charge
Available at an extra charge
Add-ons (available at an extra charge)
WhatsApp Campaigns
Custom fields
Interactive media content
Bot-Human handover
Analytics
WhatsApp Flows
AI Automation Hub
AI Chatbot
GPT-4 Integration
Smart FAQs
Form Suggest

Feature overview Download the complete feature list

It’s impossible for us to show all our features here, which are always developing. You can download the feature overview for a complete, detailed, feature-by-feature description. Leave your email address and receive it in your inbox.

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Trusted by 20,000+ companies
Hear from our customers

“Often it’s just a small question that keeps people from converting. They would not fill in the callback form or call the hotline for it. With Userlike, we make sure they stay.”

Henrik Schnabel Henrik Schnabel
Team Lead Sales SME @ Trusted Shops
Plan: Flex

“With Userlike, everything’s more simple. Customers love the chat because it allows them to reach the right person directly.”

Volker Krumrey Volker Krumrey
Online Lead Manager @ Villeroy & Boch
Plan: Flex

“The perfect tool for our 'Service with Passion' motto. From day one, Userlike has inspired our trust and amazement.”

Amélie Junghanns Amélie Junghanns
Project Lead @ Continental AG
Plan: Flex

"We wanted a live chat software that was easy to handle – both for our users and our service team."

Christian Minks Christian Minks
Customer Service Manager @ e-regio
Plan: Flex

“We’re available for our customers with just a click on the website. Userlike simply fits well with our identity and how we want our events to be perceived.”

Lukas Klein Lukas Klein
Head of Sales and Partnerships @ PirateX
Plan: Team

Frequently asked questions

Widgets are the Userlike chat elements that you implement on your website(s) and/or connect to your messaging apps. You can implement one widget on as many pages and websites as you like. If you want different designs and chat behavior for different website pages, then you need multiple Widgets.

“Channels” refer to the messaging apps that you can connect to Userlike: Facebook Messenger, WhatsApp, Telegram, SMS or any custom channel. The WhatsApp channel is available from our Team plan onwards.

You can implement one Widget on as many pages and websites as you like. If you want different designs and chat behavior for different website pages, then you need multiple Widgets.

We do not distinguish between types of users, so you do also need seats for operators that don’t engage in customer conversations.

WhatsApp channel costs are differentiated between support conversations and marketing conversations. The WhatsApp channel starts with the Team plan, including 1,000 support conversations. After that, WhatsApp charges a fee for each conversation (plus 1 cent processing fee per message). Conversations always last 24 hours. Any number of messages can be exchanged during this period. For company-initiated conversations, e.g. marketing campaigns, there is no free quota - the WhatsApp fee is charged as of the first marketing conversation (plus processing fee). The team plan provides 100 campaign messages per month, for unlimited marketing messages you need to book our add-on "WhatsApp Campaigns Unlimited" for 39 Euro/month. You can find more information about our WhatsApp prices on this page.

Keep in mind that using the same WhatsApp number for support requests and for campaigns will result in having the bot assigned automatically to every conversation. To ensure you're able to provide the best possible experience for your customers, it might be a good idea to get a separate WhatsApp number specifically for your campaigns.

When you sign up, you start with our standard, 14-day free trial. This trial offers you the premium features from our Corporate plan. Just get in touch with us if you’d like to test features from the higher plans. After this free trial, your account automatically switches to the Free plan. This way you can test Userlike without any risk and you will be able to continue to offer support after your trial without any hiccups. But your feature set will be limited to the core features described above.

After the free trial, your account automatically switches to the Free plan. In the Free plan, your feature set is limited to the core features described above. This allows you to test Userlike without any risk and ensures that you can continue to offer support after your trial without any hiccups. You can upgrade to a paid plan at any time during or after your trial.

Our free trial offers you the premium features from our Corporate plan, so that one does not include all features. We can set you up with a trial that includes features from the higher plan. Just get in touch with us.

No, you can sign up and chat with your customers for 14 days without entering your credit card details. At the end of your trial, or when you decide you are ready to use Userlike professionally, you can pick a plan and enter your credit card details.

Besides credit card, you are welcome to pay via SEPA direct debit mandate if you hold a billing address in the EU. As a Flex customer, you may also pay through bank transfer. Contact us for more information.

Depending on your location, you can pay in euros, British pounds or U.S. dollars.

For a two-year subscription, you’ll receive a 20% discount on any product besides Userlike Flex. For a one-year subscription, you’ll get 10%. We also offer generous discounts for nonprofits and startups. Just get in touch with us.

The duration of your plan can be one month, twelve months or twenty-four months and continue as long as you wish. If Userlike doesn't fulfill your expectations, you can easily cancel at any time. The contract will then end after the running period.

Tell us where you want to go and we’ll guide you there.

Professional services

Are you a non-profit or a startup?

Get a discount

Questions? Let’s talk!

Set up a meeting with one of our product experts to discuss plans and pricing.

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The Userlike sales team with profile images of individual members.